Privacy Policy

INFORMATION COLLECTED

Over the course of our relationship, personal information collected may include your name, street and email addresses, phone and credit card numbers and purchase and donation history. Additional personal information such as names of family members, business addresses and special interests, may also be recorded for dedicated and long-term supporters of Talk Is Free Theatre.

WHEN IS THE INFORMATION COLLECTED?

Most of this information is collected when you request a brochure, buy tickets, make a donation, sign up for e-mail correspondence, register for theatre classes and camps, enter our contests or fill out surveys.

WHY DO WE NEED THIS INFORMATION?

We need this information for billing purposes, tickets and tax receipt distribution, and to inform you of any changes, upcoming events or special promotions. We may also use information to contact you for support purposes.

IS MY INFORMATION CONFIDENTIAL?

All information is kept private and confidential and stored in a secure location and accessible only by authorized personnel.  Information that you provide at our website during the secure connection is encrypted for security and transferred with no risk of being intercepted.

MORE INFORMATION

We try to contact all our ticket buyers at least once a year to obtain feedback, update our records and offer the opportunity to become more closely associated with Talk Is Free Theatre. Sometimes we may also share information regarding related cultural organizations or our sponsors. We are however committed to ensuring that patrons and donors do not receive an unreasonable number of letters, phone calls or e-mails. We also assess new technology for protecting customer information on an ongoing basis.

For more information regarding the Personal Information Protection and Electronic Documents Act (PIPEDA) visit the website of the Privacy Commissioner of Canada http://www.privcom.gc.ca

If your information or preferences changes, or if you no longer wish to receive communication from us, please let us know by calling 705-791-1949 or email admin@tift.ca.

DISCLAIMER

Talk Is Free Theatre is not responsible for the contents of any “off-site” Internet information referenced or linked the to the Talk Is Free Theatre Internet site. The inclusion of the link does not imply endorsement by Talk Is Free Theatre of the site. Use of any such link is at the user’s own risk.

Refund Policy

All ticket and subscription sales are final and no refunds will be issued. Subscribers may contact the Box Office up to one hour prior to the performance to exchange their ticket to another performance of the same production. Single tickets may be exchanged to another performance of the same production for a fee of $2.50 per ticket. 

Camp and Class Refund Policy

There will be no refunds issued if a camper misses one or all days of camp. TIFT does not issue refunds after tuition has been received. If a camper cannot make it to the week of programming for medical reasons after signing up, the camper may receive a credit note for any of the summer day camps (upon presentation of medical note).